Welcome to Stärkelsefabriken, where your privacy is of the utmost importance to us. Below you will find important information about how we process and protect your personal data according to current legislation, including the GDPR (Data Protection Regulation).

Collected Personal Data

We only collect and process the personal data that is necessary to fulfill and manage your orders and improve your overall shopping experience. It may include name, address, email address, phone number and payment information.

Purpose of Treatment

We use your personal data to fulfill and deliver your orders, communicate important information regarding your purchase, and to customize our services according to your preferences. In addition, we may use anonymized data to analyze trends and improve our website and offerings.

Storage of Personal Data

Your personal data is only stored as long as it is necessary for the purposes for which it was collected or as required by law. We take steps to ensure that your data is treated securely and protected against unauthorized access.

Sharing of Data

We only share your personal data with third parties to the extent necessary to perform our services, such as payment providers and delivery partners. Your data is never shared for marketing purposes without your consent.

Your Rights

According to the GDPR, you have the right to request access to, correction of, deletion of or limitation of your personal data. If you wish to exercise these rights or have questions about how your data is used, please contact us by email info@starkelsefabriken.com.

Cookies

Our website uses cookies to improve the user experience. You can manage cookie settings through your browser at any time.

Changes to the Privacy Policy

We reserve the right to change and update this privacy policy. Any changes will be posted on our website, and we recommend that you regularly review the policy to be informed of any changes.

Contact Us

If you have any questions, comments or concerns regarding our privacy policy or handling of your personal data, please contact us via info@starkelsefabriken.com.

Thank you for choosing Stärkelsefabriken — we value your trust and strive to create a safe and transparent shopping environment for you.

Shipping & returns

The starch factory

If you wish to be contacted, please send an email to info@starkelsefabriken.com with your case and contact information. We will return shortly.

Ordering

After completing the order, an order confirmation will be sent to your email address, containing details about the products, prices and delivery address. Any errors in the order confirmation should be notified immediately by e-mail to info@starkelsefabriken.com.

Delivery

Normal delivery times are 2-10 days with DHL to delivery point. Please note that orders placed during weekends are shipped on Monday or Tuesday at the earliest. In case of possible delivery delays, contact us via e-mail: info@starkelsefabriken.com.

Prices

All prices are stated in SEK and include 25% VAT. Reservation for price changes due to supplier changes, misprints in the price list or incorrect information. We reserve the right to adjust prices.

Right of withdrawal

5.1 In case of regret, notify us at info@starkelsefabriken.com with name, address, e-mail address, order number and clear information about the returned goods. Return shipping and responsibility for the products upon return lies with the customer. 

5.2 The right of withdrawal does not apply to specially manufactured products, services without the right of withdrawal, or products that can quickly deteriorate.

Claims and complaints

In the case of damaged or incorrect products, contact us for approval before returning. Complaints must be sent immediately upon discovery to info@starkelsefabriken.com. We undertake to correct errors free of charge in accordance with the Consumer Protection Act.

Limitation of liability

We are not responsible for indirect damages, delays or errors due to circumstances beyond our control.

Product information

Reservation for printing errors and final sale. Product images may vary depending on screen and photo quality.

Information about Cookies

Visitors are informed about the use of cookies for privacy purposes. Visitors can refuse cookies through browser settings.

The Personal Data Act

We protect your personal data in accordance with the Personal Data Act. Customer details are only used for order processing.

Changes to the General Terms and Conditions

We reserve the right to change the terms and conditions, and changes will be posted online on the website.

Dispute and choice of law

Disputes follow ARN or similar dispute resolution bodies. Applicable interpretation or application of the terms follows Swedish law.